Account Services

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You can pay your bill over the phone by calling us at (707) 782-0607
or by clicking the button below.


Terms

Our terms are fifteen (15) days from delivery date. If for some reason you are not able to make your payment in full by the due date, contact the office as soon as possible, and we can arrange a payment plan. Finance charges will apply after 15 days.

 

Autopay

Keep a credit or debit card on your account to be charged when invoices are processed.

 

Budget Pay

  • What is Budget Pay?
    Budget Pay is a payment option that allows you to enjoy the convenience of knowing the amount of your next propane bill. You can spread your estimated annual purchases over 12 months.

  • How is my monthly Budget Billing payment calculated?
    Monthly payments are based on the higher of either: 1) your actual propane charges for the past 12 months or 2) the average of the previous two years and current price plus or minus accounts receivable balance at the time of recalculation. We are happy to discuss your propane use and available pricing options throughout the year.

  • Will I be notified of changes to my monthly Budget Billing payment?
    You will be notified of the new monthly payment amount by mail one month prior to the change.

  • Why did my payment change?
    The calculation for your monthly payment is based on 1) your actual propane charges for the past 12 months or 2) the average of the previous two years and current price plus or minus accounts receivable balance at the time of recalculation. Fluctuations in weather conditions or pricing may increase or decrease your new monthly payment.

  • I noticed that I have a credit balance on my account. Can I use this credit toward my Budget Pay payments?
    Budget Billing is designed to help you pay toward your actual annual charges 12 months. Because your actual charges are spread across a 12-month period, there are times throughout the year (summer) when you may use less propane. As a result, credits may accrue during this time. However, the credit will be used during the winter months when you begin using more propane. If a credit balance is available when we review the Budget Pay accounts, then it will be rolled into your new monthly payment, which may be reduced. Credits cannot be used towards the monthly payment amount.

  • If I am on Budget Pay, why do I have to pay you even when I don't owe anything?
    Budget Pay evenly spreads your propane costs throughout the year. With Budget Pay, you build up credits in low usage months, then apply that credit in higher usage months when your balance is higher.

  • Is there a "settle up" or settlement period?
    As a Budget Pay customer, you are automatically re-enrolled in the program every year. As a result, there is no required settle-up period. Any debit or credit balances are rolled into the new monthly payment amount calculation. A negative balance amount may reduce your monthly payment amount for the coming year, while a positive balance may increase your monthly payment amount. If you wish to settle up rather than have the account balance included in the next 12 month cycle of payments, you may do so at your discretion.

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